Policies – Purchases
To order an instrument, first call 972-998-8176 to confirm that the instrument is still available. Within the U.S. we accept money orders, cashier’s checks, certified checks or bank transfer. Outside the U.S., please send U.S. dollars on a U.S. bank or bank transfer. Payment must include the purchase price plus shipping and insurance charges. Please send payments to Tom Van Hoose, 2722 Raintree Drive, Carrollton, TX 75006 USA. Layaway plan voids approval period. A 25% non-refundable deposit will hold any instrument for 30 days. No COD’s are accepted. We reserve the right to change prices without notice.
The customer pays all shipping, insurance and bank charges including all charges for returned merchandise. All insurance claims are the responsibility of the customer. Shipping will be via Federal Express unless other arrangements are made.
Upon receipt of the merchandise, if you are dissatisfied with the purchase, please notify us within 24 hours and we will refund your money, less shipping costs, as soon as the instrument is returned to us in the same condition as when shipped (except for layaways).